Transport options

There is a solution for everything
Normal transport
Favorable
1790 -from
We deliver your gift to your door in 5-10 working days.
Includes design, production, packaging and delivery.
door to door 1.790 Ft
5-10 working days
Express delivery
Fast
2590 Ft
We will pre-sort your order so you will receive your gift within 1-3 working days.
We are unbeatably fast.
For this option, you must also choose a transport company, of which we offer several.
1-3 working days

Supplier partners

We work with the following courier services

MPL, ExpressOne, GLS

We always use the most optimal

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Package exchange and return

If the goods arrive damaged inside the package, please contact our customer service within 2 days of receipt. In all cases, we ask for a photo that clearly shows the damage. If you do not wish to have the repair carried out, and you provide a valid reason for this, we will refund the price in full, in the same way as payment. Please always refer to the order number!

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Payment information

In our webshop you can choose from the following payment methods:

By credit card

In our webshop, we provide maximum secure credit card payment with the Barion payment interface.

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By email

You can also pay for your gift when you pick up your parcel, but you can only pay cash at the courier. The amount of the cash on delivery is HUF 490.

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In our sample shop

In our Szombathely store (9700 Szombathely, Bejczy István u. 1-3. fszt.13.) you can pay by credit card and cash at the time of pick-up.

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By bank transfer

You can also pay for your order by bank transfer, but please note that this may take some time to process!

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Complaints

Package exchange and return

If you have a complaint, you don't have to worry about that with us

Package damage

If the parcel arrives noticeably damaged on receipt, you can take delivery, but be sure to ask for a damage report!

Customer service

Internal luggage damage

If the product is damaged inside the package, please contact our customer service within 2 days of receipt. In all cases, we ask for a photo that clearly shows the damage. If you do not wish to have the repair carried out, and you give a valid reason for not doing so, we will refund the price in full, in the same way as payment. Please always refer to the order number!

Contact

Quality complaint

If you’re not satisfied with the quality or if you have a problem with the product, we’ll find a solution within a short time. Send us an email with the problem, error or shortage you are experiencing and we will try to resolve it quickly. Our quality control process doesn’t allow many errors, but if you do find one, we’ll be there to replace it.

Customer service
Frequent
Questions
Below is a summary of the most frequently asked questions, which you can quickly answer here. If you have any further questions, please contact our customer service by e-mail or messenger!

Transport issues

How long will it take to receive the product?

Our delivery options
When you place your order, you can choose which delivery option you want. Normal delivery takes 5-8 working days. With the express manufacturing option, it takes 1-3 working days to receive the ordered product.

Who will deliver my parcel?

Our courier services
You can choose which of the MPL, GLS and Expressone courier services you prefer

If I change the delivery address

Change delivery address
Both courier services have this option. Follow the instructions sent in the courier notification!

If I am not at home at the scheduled delivery time

rescheduling/package point
Both courier services offer the possibility to reschedule delivery. Follow the instructions sent in the courier notification!

I did not receive my parcel

Returned package
Parcels that are not accepted will be returned to us. However, all the costs must be paid in advance before the re-delivery. You will be notified of this amount by e-mail.

Follow up

Payment on delivery
You CANNOT pay by credit card at the courier! Cash on delivery parcels can only be paid for in cash.

Damaged package

Transport injuries
If the parcel arrives noticeably damaged on receipt, you can take delivery, but be sure to ask for a damage report! If the product is damaged inside the package, please contact our customer service within 2 days of receipt. In all cases, we ask for a photo that clearly shows the damage. If you do not wish to have the repair carried out, and you provide a valid reason for this, we will refund the price in full, in the same way as payment. Please always refer to the order number!

Request a Saturday delivery

Saturday delivery (Budapest only)
Sometimes you may want to receive your gift on Saturday. This service is only available by prior arrangement and only in certain areas of Budapest, subject to a separate fee. Please contact us!

Payment issues

I would pay you in cash

Normal transport
Cash on delivery only. We recommend payment by credit card or bank transfer!

I would pay by credit card

GLS Expressone
You can pay securely by credit card on our website. We will redirect your payment request to the Barion payment platform.

I would pay by bank transfer

Where should I transfer to
Please make sure that you have entered the order number when filling in the transfer order form when entering the bank transfer details. Please transfer the invoice amount to the following account: Wulda Creative Kft. 9917 Halogy, Petőfi Sándor 126. Tax number: 25195275-2-18, bank account number: 12600016-14007661-11360936

I would pay the courier

By card
At the moment you can only pay cash at the courier.

I would pay from my Barion balance

Conveniently
In case of payment by card, your payment request will be redirected to the Barion payment interface. If you have a Barion balance, you can also pay for the product with it.

I would pay in Szombathely

Cash, card on receipt
In our Szombathely store you can pay by card or cash.

I have transferred the money, but my order status is still ``waiting for payment``

Please include the order number in the message!
The transfer takes longer to process. We also check that the correct amount has been received for the order number you entered. If you find that your order remains in a ``waiting for transfer'' status for a longer period of time, please send us a receipt of the transaction so that we can check it.

I paid by card, but the status of my order is ``waiting for payment`` or ``cancelled``

abandoned payment window
Sometimes the card payment is not completed correctly. This may be because you close or refresh the page before the payment process is complete. If you notice such an error, let us know and we'll look into it immediately.

Complaints issues

Damaged package

What to do now
If the parcel arrives noticeably damaged on receipt, you can take delivery, but be sure to ask for a damage report! If the product is damaged inside the package, please contact our customer service within 2 days of receipt. In all cases, we ask for a photo that clearly shows the damage. If you do not wish to have the repair carried out, and you provide a valid reason for this, we will refund the price in full, in the same way as payment. Please always refer to the order number!

Not my product in the package

It is possible that the parcels are mixed up and you receive someone else's product. In this case, please contact our customer service within 2 days of receipt! In all cases, we will ask for a photo that clearly shows the package label and the product you received in error. We will take care of picking up the package you received in error and ensuring that your own package arrives. Please include your order number when you write the letter!!

I noticed the damage after dismantling

If the product is damaged inside the package, please contact our customer service within 2 days of receipt. In all cases, we ask for a photo that clearly shows the damage. If you do not wish to have the repair carried out, and you give a valid reason for not doing so, we will refund the price in full, in the same way as payment. Please always refer to the order number!

I'm missing something from my luggage

If your package arrives incomplete, please contact our customer service within 2 days of receipt. Please always refer to the order number!

I do not experience good quality

In this case, please contact our customer service within 2 days of receipt! In all cases, we ask for a photo that clearly shows the problem you are complaining about. Please always refer to the order number!

I do not like

Please contact our customer service within 2 days of receipt! In all cases, we ask for a photo that clearly shows the problem you are complaining about. If you do not wish to have the repair carried out, and you give a valid reason for not doing so, we will refund the price in full, in the same way as payment. Please always refer to the order number!

Damaged product

If the product is damaged inside the package, please contact our customer service within 2 days of receipt. In all cases, we ask for a photo that clearly shows the damage. If you do not wish to have the repair carried out, and you give a valid reason for not doing so, we will refund the price in full, in the same way as payment. Please always refer to the order number!

I would like to exchange

Please contact our customer service within 2 days of receipt! In all cases, we ask for a photo that clearly shows the reason for the exchange request. Please always refer to the order number!

Great customer service, something we are proud of.

Info@ajandekbazis.hu

Email: our most popular communication platform. We will reply as soon as possible and within 12 hours at the latest.

Our central e-mail address: info@ajandekbazis.hu

Messenger. We can use this interface to provide general information during the same hours as the customer service.

You can also reach us by phone. Sometimes our lines are very busy, but we have several lines waiting for your call.

Our central number: +36 1 / 445-0235

Instagram. You can also contact us here, during working hours we will answer general questions quickly.