Refund and return policy

Our store has a special return policy for specific types of products

GTC 5.1

Elállási jog

The customer may return products that have not been personalized, original factory inscription, no personal text, logo, and unmodified products to the headquarters of the service provider.

If a finished product is different from the one shown in the photograph and the difference is not indicated in the product details, a complaint must be submitted and, after investigation, if it is established that the service provider made a mistake, the product can be returned as a personalised product made to the customer’s specifications.

If the product has been labeled, text, logo graphics, photo at the request of the customer, the service provider can not take back the product, no refund is possible.

The Consumer shall not have the right of withdrawal in the case of a product that is not prefabricated, which has been produced by the Service Provider on the basis of the Consumer’s instructions or at the express request of the Consumer, or in the case of a product that is clearly personalised for the Customer.

The Wulda Crative Ltd. It creates, prints, decorates, decorates, paints, engraves and compiles orders exclusively on the basis of individual orders, which are always clearly personalized according to the instructions and orders of the customer.

5.2 Cancellation conditions

When placing an order, the service provider shall impose specific cancellation conditions, of which the customer shall be informed in advance and the order can only be accepted after the customer has read and accepted the conditions.

A footnote accepting the cancellation conditions made by the customer will be included in each order.

The service provider does not check the correctness of the texts, images and graphic materials provided in the order, the copyright of the visual materials is the responsibility and property of the customer, after the order is completed, the visual materials are automatically deleted from its own system after 12, text and graphic materials after 24 months.

Visszatérítés

If it can be established that the fault was committed by the service provider and the performance was not in accordance with the photos or description of the product, the customer can request a refund as follows:

You report the complaint, the service provider processes it, sends a reply to the customer, the customer returns the product, and within 15 days of receipt, the service provider refunds the original price of the order.